Frequently Asked Questions
What counts as a minute?
One minute = one minute of video duration processed. A 10-minute video uses 10 minutes of your quota, regardless of how many segments you split it into.
When does my quota reset?
Quotas reset on the 1st of each calendar month at midnight UTC.
Can FREE plan users access the API?
No. The FREE plan supports web uploads only. API access (including API keys) is available on Starter, Pro, and Business plans. Upgrade to unlock programmatic access.
Can I cancel anytime?
Yes. Cancel from your billing portal anytime. You keep access until the end of your billing period.
What video formats are supported?
MP4, MOV, AVI, and MKV. Files upload directly to cloud storage — no file size limit.
How long are my files available after processing?
Processed segments are available for 10 minutes after processing completes, then automatically and permanently deleted. Download promptly once your job finishes.
Do I need a credit card to start?
No. The FREE plan requires no payment info. Add a card only when you upgrade.
What is a 7-day money-back guarantee?
New paid subscriptions are eligible for a full refund within 7 days of first payment. See our
Refund Policy for details.
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